Compre Group - Delivering Cloud Transformation by migrating to Microsoft Azure and Office 365

Case Study – Compre Group

Compre Group is a European insurance & reinsurance legacy specialist with over 30 years’ experience in the acquisition and management of non-life legacy portfolios. The organisation operates from multiple locations including London, Malta, Helsinki, Hamburg, Zurich and the US. Currently most of the staff are based in London with smaller locations in Helsinki and Malta, with home workers in Zurich and the US.

Compre were about to initiate a Business Development Strategy in order to sustain the anticipated growth of the Business, increasing its headcount with Malta becoming the Group location and service centre. Therefore, the current mode of IT operations required streamlining to meet the evolving needs of the business. Project Advance, the programme of works to ensure the IT infrastructure met the current and future demands, was initiated to address the gaps identified.

Project Advance – Blueprint for an Intelligent Enterprise 

iSYSTEMS was initially engaged to conduct an in-depth discovery and assessment of Compre’s existing Infrastructure and technological estate. The current mode of operation (CMO) was documented, and risks and potential impediments impacting both current service and the successful realisation of the Business Development were identified. In addition, iSYSTEMS highlighted opportunities to increase efficiency and reduce cost within the IT Operations function.

iSYSTEMS proposed a new target mode of operation (TMO) to move all services into the Microsoft Azure Cloud, building a resilient, dynamic service underpinning the current business capabilities as well as future growth and business development. 

iSYSTEMS Azure transformation

For data protection the servers are backed up using Azure backup, with Site Recovery used for DR purposes, and Barracuda Essentials providing Office365 protection. Performance was improved by expanding the RDS Farm with separate RD Web & Gateway, RD Broker Service and additional RD Hosts servers. Having the separate RD Web & Gateway servers enabled the secure environment to publish RemoteApps instead of full desktop access, making use of Azure AD Application Proxies for RDS and RemoteApp access.

All users were migrated to Office365, with all devices from all sites joined to the Azure domain. This enables iSYSTEMS to centrally manage all AV/Patch management and software distribution across the estate using Intune and Autopilot.

This involves designing and implementing Intune and Autopilot, as well as enrolling devices into Intune, including Intune compliance, configuration profiles, endpoint security and application policies created for Windows and MAC devices, enrolling into Intune for MDM.

  • Fully automated via Autopilot, using Windows Hello and certificates enabling SSO to corporate Wi-Fi
  • Configured Windows update rings and hybrid setup enabling on premise endpoints to be part of the Windows 10 Update rings, Group Policies and Security Policies
  • Application deployments configured for 3rd party applications
  • Defender ATP deployment and configuration
  • Conditional Access Policies and Security Baselines

Managed Service and Continuous Improvement

iSYSTEMS agreed a 3 year contract to support and manage Compre’s physical and virtual environment, including responding to staff service requests globally. As part of the managed service all servers are continuously patched on a monthly basis, including two Intune updates and software releases completed each month.

Impact and Results

Following the completion of project advance by iSYSTEMS, Compre Group began to see significant improvements in performance, availability and customer satisfaction.

The new TMO proposed by iSYSTEMS included moving away from the current managed service provider in its entirety, migrating all services to the Azure Cloud with iSYSTEMS providing a fully managed service. This involved the following:

  • Building out new or migrating all existing servers from on-prem into the Azure cloud
  • For data protection the servers are now backed up using Azure backup with Site Recovery used for DR purposes
  • Improved performance by expanding the RDS Farm with separate RD Web & Gateway, RD Broker Service o Having separate RD Web & Gateway servers enabled the secure environment to publish RemoteApps instead of full desktop access
  • All Compre Group devices from all sites were joined to the Azure domain enabling iSYSTEMS to centrally manage all AV/Patch management and software distribution across the estate using Intune

By utilising the iSYSTEMS Managed Service, Compre Group receives a customised solution to fit its long-term needs: Remote monitoring, maintenance and management of IT infrastructure, supporting all critical business applications such as Email, Networking and Telecom Remote and on-site user support from certified technicians. 

With a team of consultants providing the depth and breadth of skills needed to support the client, iSYSTEMS Managed Services was a low-cost, rapid response solution. With iSYSTEMS handling the day-to-day management and maintenance of its IT, Compre Group can focus on its core business functions.

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